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Report Fraud or a Security Issue

If you believe you have been a victim of fraud or have fallen for a scam, contact USB immediately:

Phone: 866.872.1866
Email: contactusb@unionsavings.com

If an incident occurs after-hours, click here.

Report a security issue

Phishing and Spoofing

For your security, Union Savings Bank may contact you by email, text, or phone regarding your card or account activity. When Union Savings Bank contacts you, we will not ask for your card PIN, access code, or your online banking password. If you are uncomfortable about a request for information, do not respond and instead call the number on the back of your card to verify the authenticity of the request.

Union Savings Bank will NEVER make or send unsolicited calls, emails or texts asking you to provide, verify, or update passwords, usernames or security codes, or account information such as Social Security Number, Account Number, Credit Card Number, PIN number, or other personal information

Phishing Email, Phone and Text Scams, what are they?

It’s a call, email or text from what appears to be a trusted company that you do business with, such as your bank. In the case of a phone scam, you may even see a manipulated caller ID.

What is phishing?

Phishing is a scam involving an email or text message containing links to a fraudulent website requesting sensitive information such as username, password, and account details. Once obtained, your personal and financial information can be used to access your account and steal money.

Phishing texts use similar techniques as phishing emails: a sense of urgency to secure your account or verify your identity, using words like “locked,” “deactivated”, or “for your protection” to describe your account status. These texts may prompt you to call a phone number, click on a link, or respond directly with personal or account information.

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. They may:

  • say they’ve noticed some suspicious activity or log-in attempts
  • claim there’s a problem with your account or your payment information
  • say you must confirm some personal information
  • want you to click on a link to make a payment

Do not respond. Do not reply.

What to do if you’re called:

  • Never provide a texted security code to anyone who calls you over the phone—it is only used to access your online account.
  • If you receive a suspicious call from someone claiming to be from Union Savings Bank requesting personal account information (like your username/password/security code), hang up the phone and dial call our Customer Service Center at 866.872.1866
  • Remember that caller IDs can be manipulated easily and are not a good way to confirm the identity of a caller.

If you clicked on a link, opened an attachment, or provided personal or financial information, call our Customer Service Center immediately at 866.872.1866

Using Online Banking

When banking online, be sure to exit the browser after completing the Internet session, and take precautions to keep your computer free of viruses and spyware that could be used to capture password keystrokes.

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