Security Center

How to Report a Fraud or Security Issue

If you believe you have been a victim of fraud or have fallen for a scam, contact USB immediately:

Phone: 866.872.1866

Our Customer Service Center is open:
Monday – Friday: 7:00 am – 8:00 pm
Saturday: 8:30 am – 1:00 pm

If an Incident Occurs After Hours

Consider taking the following steps before contacting us when we reopen:

  • Turn your debit card off: To stop any further use of your USB Debit Card, you can turn your card off via the USB Mobile App.
    • Log in, select “More” on the bottom right corner.
    • Select “Card Controls”
    • Select your debit card
    • Toggle the green button to disable your card
  • Call our 24/7 card cancellation line: Cancel your card completely by calling 800.554.8969 any time of day.
  • Contact any other banks and credit card companies you have an account with, and the following major credit agencies:
  • Get a free copy of your credit report at
  • If your computer or device was affected, power it down and schedule it to be professionally cleaned to remove viruses/spyware.
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