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CUSTOMER SERVICE CENTER HOURS
  • Monday - Friday
  • 7:00 am - 8:00 pm
  • Saturday
  • 8:30 am - 1:00 pm
  • Sunday
  • CLOSED
CALL US TOLL-FREE
  • Customer Assistance
  • 866.872.1866

General FAQs

How do I reset my Online Banking password?

On the www.unionsavings.com website, click Forgot User ID/Password and follow the on-screen prompts to recover your information. Or you can call us at 866.719.6654.

How do I login to my USB mobile banking account?

First, enroll in USB Online Banking. Then download the USB Mobile App from the Apple Store or Google Play, open the app, enter your login information and complete the enrollment process. Then you’re good to go.

What is the telephone number to respond to a fraud alert if I receive a text, email or phone call?

First, follow the instructions provided within the alert. If you deleted the alert, you can call the Fraud Service Center at 1-800-369-4887 and follow the prompts to verify your information.

How do I sign up for an account at Union Savings Bank?

Sign up for an account by using any of the following options:
1. Sign up online at unionsavings.com or click here ( https://cibng.ibanking-services.com/cib/themes/cib_enroll/enroll/enroll.jsp?FIORG=957&FIFID=221172241)
2. Visit your local branch
3. Call our Customer Service Center at 866.872.1866

How do I freeze my accounts at Union Savings Bank?

Call our Customer Service Center at 866.872.1866 or visit your local branch to initiate the request.

How can I get a direct deposit form at Union Savings Bank?

Call our Customer Service Center at 866.872.1866 or visit your local branch.