General FAQs

How do I reset my Online Banking password?

On the www.unionsavings.com website, click Forgot User ID/Password and follow the on-screen prompts to recover your information. Or you can call us at 866.719.6654.

How do I login to my USB mobile banking account?

First, enroll in USB Online Banking. Then download the USB Mobile App from the Apple Store or Google Play, open the app, enter your login information and complete the enrollment process. Then you’re good to go.

Why was I directed to call the Customer Service Center after texting 866.872.1866?

For security purposes, some account-related questions will not be answered via text conversation. These questions include, but are not limited to:

  • What is my USB Online Banking or USB Mobile App user name?
  • Can you reset my USB Online Banking password?
  • What are the details of my debit card transactions?

In these cases, you will be directed to call our Customer Service Center for assistance at 866.872.1866.

What questions can I have answered via text message?

You can text general questions to 866.872.1866 for assistance from our Customer Service Center team. These questions include, but are not limited to:

  • Where is the nearest ATM?
  • What are the branch hours of operation?
  • What products does USB offer?
  • How can I access my balance via text?
  • How can I get transaction information via text?

Will I be charged for texting to chat?

Union Savings Bank does not charge for texting to chat with our Customer Service Center, however message and data rates may apply. Check with your carrier for more information.

Do I need to install an app on my mobile device to enable text to chat?

No, you do not need to download an app onto your mobile device in order to use text to chat.

Have more questions? Contact Us

Give us a call at 866.872.1866orFind a Branch

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