personal voice banner2 - Voice ID

USB Voice ID: Call us and we’ll know it’s you

Using USB Voice ID, your voice is your password

USB Voice ID uses voice verification, and innovative biometric technology that uses your unique voiceprint to identify you when you call in to Union Savings Bank. It’s a simple, secure and seamless way to avoid answering multiple security questions. And because your password is now just your voice, you’ll always have it with you and you’ll never forget it.

Call 866.872.1866 to enroll.

With Voice ID, we can verify you by the sound of your voice.

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EASY

Our innovative biometric technology uses your unique voiceprint to identify you when you call. This means you won’t have to answer multiple security questions and can focus on why you called.

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FAST

Enrolling is fast. Call our Customer Service Center at 866.872.1866. Then say a few phrases and your unique voiceprint will be captured and associated with your accounts.

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SECURE

Your unique voiceprint is created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract. Unlike passwords, your voice can’t be stolen.

FAQ’S

How do I pay my mortgage online at Union Savings Bank?
Can I deposit from another bank to Union Savings Bank?
Can I exchange coins for cash at Union Savings Bank?
How can I get a direct deposit form at Union Savings Bank?
How do I freeze my accounts at Union Savings Bank?
How do I redeem my reward points at Union Savings Bank?
How do I sign up for an account at Union Savings Bank?
What are Debit Card Controls?
How do I enroll my debit cards for Card Controls?
Can I disable my debit card for use if I have lost or misplaced my card?
How long does it take for Debit Card Control changes to take effect?
How are Merchant Types used?
What is a Threshold Amount?
What are My Regions?
How do I create a Region?
Can I define a Region for card use and Block International transactions?
Does my device have to be physically within a defined Region for a transaction to be approved?
What would happen if I disable the Transaction and Merchant Type Card Control?
Who should I contact if I have questions regarding Debit Card Controls or to Report Fraud?
What is the “Add” button used for?
How are Transaction Types Used?
Can debit cards be used internationally?
Are ATM only cards eligible for Debit Card Controls?
Can I use Debit Card Controls to increase my spending/daily limits?
Are business debit cards eligible for Debit Card Controls?
How do I select/stop alerts?
What is the telephone number to respond to a fraud alert if I receive a text, email or phone call?
How can I have my questions answered via text message?
When is text to chat available?
Do I need to install an app on my mobile device to enable text to chat?
Will I be charged for texting to chat?
What questions can I have answered via text message?
Why was I directed to call the Customer Service Center after texting 866.872.1866?
What is USB Voice ID?
How does USB Voice ID work?
Why should I enroll in USB Voice ID?
Is USB Voice ID secure?
What if I have a cold?
What happens if it doesn’t work?
I enrolled in USB Voice ID so why are you still asking security questions?
What if I don’t enroll?
What if I enroll in USB Voice ID but decide I don’t want to keep it?
I’m concerned about privacy. I don’t like the idea of you recording my voice.
I tried to create my voiceprint and it didn’t work.
Can USB business owners use USB Voice ID?
Are there limits to using my consumer debit card?
Why am I seeing the message ‘Attention: Authentication Required’ when trying to login to the mobile app with Touch ID or Face ID?
What is the contribution deadline for a Health Savings Account (HSA)?
What is the contribution deadline for an Individual Retirement Account (IRA)?
Where can I find the latest updates related to the Coronavirus (COVID-19)?
Are Digital Wallets Secure?
What digital wallets are supported by Union Savings Bank?
What is a digital wallet?
How do I sign up for USB People Pay?
Is there a cost to use USB People Pay?
Do recipients of USB People Pay have to be Union Savings Bank customers?
What is USB People Pay?
How do I pay my bill online?
How do I enroll in USB Bill Pay?
How do I order checks in Online Banking?
Who can I contact for assistance with Online Banking?
How do I enroll in USB Online Banking?
Does Union Savings Bank offer savings accounts for children?
Is there a minimum deposit required to open a Union Savings Bank personal savings account?
How do I open a Union Savings Bank personal savings account?
How old do I have to be to open a personal checking account?
How do I open a Union Savings Bank personal checking account?
Can I accept Discover and American Express in addition to MasterCard and Visa?
What merchant payment services does Union Savings Bank offer?
How do I set up an account with Union Savings Bank Merchant Services?
Can multiple users on my business account access Bill Pay?
Is there a limit to the amount of bills I can pay with business Bill Pay?
How do I pay my business bills online?
How do I access Bill Pay?
Do I have to purchase special software to use remote check deposit?
How does remote check deposit work?
What is USB Remote Check Deposit for businesses?
How do I get a USB Remote Check Deposit account?
Who can I contact for assistance with Business Online Banking?
Is there a fee to use USB Business Online Banking?
How do I enroll in USB Business Online Banking?
Is there a cash handling fee?
Can I make deposits to my Union Savings account from my office?
Does Union Savings Bank offer a business checking account that comes with free transactions?
Does Union Savings Bank offer merchant services?
How do I login to my USB mobile banking account?
How do I reset my Online Banking password?
What is the Deliver by Date for online check payments using Bill Pay?
What is the Send on Date for online check payments using Bill Pay?
How do I reorder checks?
What are the system requirements for USB Online Banking?