USB Voice ID: Call us and we’ll know it’s you
USB Voice ID uses voice verification, and innovative biometric technology that uses your unique voiceprint to identify you when you call in to Union Savings Bank. It’s a simple, secure and seamless way to avoid answering multiple security questions. And because your password is now just your voice, you’ll always have it with you and you’ll never forget it.
Call 866.872.1866 to enroll.
Login to Online Banking and make an internal payment (payments and transfers). For non USB-issued mortgages, use Bill Pay.
Yes, Union Savings Bank accepts deposits from other banks.
The following branches have coin machines:
- Brookfield I
- Mill Plain
- North Street
- South Main
- Torrington North
- Main Office
- Stony Hill
- New Milford Center
- Washington Depot
Call our Customer Service Center at 866.872.1866 or visit your local branch.
Call our Customer Service Center at 866.872.1866 or visit your local branch to initiate the request.
Go to myaccountaccess.com to login to your credit card account for all your credit card needs.
Sign up for an account by using any of the following options:
1. Sign up online at unionsavings.com or click here ( https://cibng.ibanking-services.com/cib/themes/cib_enroll/enroll/enroll.jsp?FIORG=957&FIFID=221172241)
2. Visit your local branch
3. Call our Customer Service Center at 866.872.1866
Use Debit Card Controls within the USB Mobile App so you can control spending, review transactions and reduce chance of fraud. You can Enable/Disable a debit card for use, restrict card usage to specific types of merchants and/or transaction types, set transaction limits and restrict card use to specific geographical regions.
1. Sign in using the USB Mobile app
2. Click the More menu and select Cards Controls
3. Elligble cards will automatically appear
Yes, once enrolled in Card Controls select the desired card and
slide Enable card for use into the off position to disable. Click here to view interactive demo.
The changes made in Card Controls are effective immediately.
Merchant Type controls can be used to permit or restrict your debit card from being used with specific categories of merchants. Merchant Types include Department Stores,
Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, and Travel. Click here to view interactive demo.
Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Funds Transfer. Click here to view interactive demo.
Regions allow you to assign each enrolled card to a geographical area. When a transaction is initiated, the merchant’s location will be compared to your defined Region(s). If the transaction occurs outside of your Region(s), it is denied. For example, you’ve defined your region as New York. You place an order online through a company transacting out of California. In this scenario, the transaction will be declined. Click here to view interactive demo.
Create a Region by zooming in and out on the map or by entering a specific Region. Although the visible area on your map is square, regions are contained within circles. This may
cause areas within the corners of your map to fall outside of the Region. If this happens, edit your Region and zoom out on your map. Regions must have at least a five-mile radius. Click here to view interactive tutorial.
The Location Controls allows you to select My Regions or Block International Regions. For example, for My Regions to be enabled, Block International will need to be disabled. Click here to view interactive demo.
No. The location of the transaction will be compared to your defined Regions, not your mobile device location.
Disabling the Transaction and/or Merchant Type Card Controls would turn off any controls that you may have selected within each category. All Transaction and/or Merchant Types would be permitted.
For questions regarding Card Controls or to report fraud please contact our Call Center at 866.872.1866
This is used to enroll the Debit Cards that are assigned cards if you “Removed” in a prior session. You can not enroll other cards that are not assigned to you from Union Savings Bank.
Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Funds Transfer. Click here to view our interactive demo.
Yes. Currently, the bank setting allows for debit cards to be used internationally (outside of the OFAC restricted countries) Other restrictions may apply but, there is no international block.
No. Only debit cards are eligible for use with Debit Card Controls.
No. Debit Card Controls do not override your maximum debit card spending limits, but they allow you to restrict and lower the transaction amount limit as needed.
No. Only personal debit cards are eligible.
Alerts can be toggled on and off by selecting alerts from the “more” menu in Online Banking. Click here to view an interactive demo.
First, follow the instructions provided within the alert. If you deleted the alert, you can call the Fraud Service Center at 1-800-369-4887 and follow the prompts to verify your information.
You can text your general questions to 866.872.1866 and a member of our Customer Service Center team can assist you.
You can text your general questions to 866.872.1866 and a member of our Customer Service Center team can assist you Monday-Friday, 7:00 am-8:00 pm and Saturday, 8:30 am-1:00 pm. Inquiries sent outside of these hours or on holidays when the Customer Service Center is closed will be responded to during the following business day.
No, you do not need to download an app onto your mobile device in order to use text to chat.
Union Savings Bank does not charge for texting to chat with our Customer Service Center, however message and data rates may apply. Check with your carrier for more information.
You can text general questions to 866.872.1866 for assistance from our Customer Service Center team. These questions include, but are not limited to:
- Where is the nearest ATM?
- What are the branch hours of operation?
- What products does USB offer?
- How can I access my balance via text?
- How can I get transaction information via text?
For security purposes, some account-related questions will not be answered via text conversation. These questions include, but are not limited to:
- What is my USB Online Banking or USB Mobile App user name?
- Can you reset my USB Online Banking password?
- What are the details of my debit card transactions?
In these cases, you will be directed to call our Customer Service Center for assistance at 866.872.1866.
USB Voice ID is a security feature that verifies you by the sound of your voice when you call us, allowing fast and secure access to your accounts.
Similar to a fingerprint, USB Voice ID creates a voiceprint that is unique to you with more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract.
USB Voice ID is a great security measure to help protect you and your accounts against fraud, because unlike PINs, passwords and the answers to security questions, nobody can steal your voice.
When you enroll, your unique and secure voiceprint is created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract. Once your USB Voice ID is created, the next time you call we can use your voice to quickly verify it’s you and reduce the need to answer security questions.
USB Voice ID allows us to just verify you by the sound of your voice, so you don’t have to spend your time answering security questions.
USB Voice ID is a great security measure to help protect you and your accounts against fraud, because unlike PINs, passwords, and the answers to security questions, nobody can steal your voice.
USB Voice ID is a great security measure because it’s unique to you. It’s created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract.
As for your voiceprint, we store it as a mathematical equation that only works for verification with our system, so even if it were stolen it could not be used elsewhere.
Hundreds of voice characteristics are represented in your voiceprint, only a few of which are affected by a cold. A health condition that severely affects your voice, such as laryngitis, will lead to a failed authentication – in this case we’ll authenticate with other security questions.
USB Voice ID is very reliable, but if you ever have problems, a representative can authenticate you with security questions. If your voiceprint fails to work repeatedly, we can delete your existing voiceprint and let you enroll again.
There may be instances, like too much noise in the background, for us to make a positive verification using USB Voice ID. In that case, our representatives will ask you security questions to protect you and your accounts.
USB Voice ID is a faster security option for speaking with a representative. If you don’t enroll, you’d have to be verified by answering security questions every time you call – even for routine inquiries.
If you find that you don’t enjoy quick, secure account access with USB Voice ID we can always un-enroll your voiceprint and on future calls we’d transfer you to a representative who will have to ask multiple security questions before giving you any account information.
You already trust us to record your calls for quality and training purposes. We treat that data with security and respect, just as we will treat your voiceprint with security and respect. Your USB Voice ID is just a digital representation of your voice that only works with our system; nobody could use it anywhere else, and it’s not a recording that we keep or that could even be played back for anyone to hear.
We are sorry to hear you had an issue. Please give it another try and be sure you are calling from a quiet place and that you have a good connection if you’re using a cell phone.
Yes, if you are an owner or authorized signer of a USB business account, you’ll be eligible to enroll too.
Yes, for security reasons, there are daily limits on the amount you can withdraw as cash or use for debit card purchases. The daily limit for an ATM/Debit Card is $510 for ATM withdrawals, $510 for PIN-based purchases; for Debit Cards, the daily limit is $510 for Cash Advances, and $2,500 for credit/signature-based purchases. Higher limits may be available with bank approval. Additionally, for your security, there may be other limits on Debit Card transactions or the number of transactions you can make at any ATM or POS terminal.
Typing your Username and Password may be initially required for new devices, or after an operating system or Union Savings Bank mobile app update. In some cases Touch ID or Face ID may be disabled for your security and temporarily require multiple logins over a period of time with your username and password. If you have any questions, please contact us at 866.872.1866.
The contribution deadline is the same as the IRS tax filing deadline, excluding extensions. NOTE: due to the coronavirus, the deadline for a 2019 HSA contribution has been extended to July 15, 2020.
The contribution deadline is the same as the IRS tax filing deadline, excluding extensions. NOTE: due to the coronavirus, the deadline for a 2019 IRA contribution has been extended to June 1, 2020.
For the latest information on the Coronavirus, including how to stay connected to your accounts digitally, branch location hours and SBA Paycheck Protection Program updates please visit our Coronavirus Response page here.
Yes, digital wallets are completely secure. Instead of your card number, an encrypted device account number (token) is assigned and stored in your device. Card numbers are never shared with merchants or transmitted with payment. And Visa’s Zero Liability Policy still covers you against unauthorized purchases.
Union Savings Bank supports Apple Pay, Android Pay, Samsung Pay, and Visa Checkout.
A digital wallet allows you to use your Union Savings Bank debit or credit card on your mobile device without having to carry your card with you.
There is no sign-up required for USB People Pay. To access USB People Pay, navigate to “pay and transfer” within USB Online Banking and select People Pay.
Yes, there is a charge of $ 0.35 per transaction when using USB People Pay.
No, money can be sent to anyone with a valid bank or PayPal account. Non-customers will be sent an email or text letting them know they have money to claim.
USB People Pay is a fast and convenient way to send money electronically to friends and family without having to visit a branch, ATM or write a check. You can send money to practically anyone using their e-mail or mobile phone number.
From your USB Online Banking account, click the “Make a Payment” button. You can make a one-time payment without leaving the page you’re on. Simply enter your payment details, verify the information and you’re done. Online Banking also provides the flexibility to set up repeating and future-dated payments.
After you enroll in USB Online Banking, Bill Pay can be accessed using the Money Center app in Online Banking. No additional enrollment is required to use Bill Pay.
You can access the Order Checks page in Online Banking by clicking Order Checks on the Customer Service Index page
1. Click Customer Service menu
Result: The Customer Service Index page is displayed
2. Click the Order Checks link
Result: The Order Checks page is displayed
3. Select the account for which you want to order checks
4. Click Continue
Result: A new browser window is opened. You are directed to our printing
vendor’s website to complete your order
If you need assistance with Online Banking, please contact us at 866.719.6654. Additionally, there are help and how to links in Online Banking for more information.
On www.unionsavings.com, click the link that says “enroll in Online Banking.” Follow the on-screen prompts to complete the sign-up process. It’s that easy.
Yes, it’s called the Young Savers Account. Find out more
The minimum opening deposit varies depending on the type of savings account: Club Savings and Young Savers Account is $5.00; Essential Savings is $25, Landlord/Tenant Savings is $100.00; and Access Savings is $300.00. See all the features of a Union Savings Bank personal savings account here
Please visit a branch to open your account. The process should take less than 15 minutes. Please bring two different forms of ID, e.g. a valid driver’s license, credit card, insurance card or passport. You must also bring funds for the minimum required deposit in form of cash or a check.
An individual personal checking account may be opened by any legally competent adult over the age of 18 who is able to sign his or her own name. Minors under 18 must be accompanied by an adult when opening an account.
Please visit a branch to open your account. Please bring two different forms of ID, e.g. a valid driver’s license, credit card, insurance card or passport. You must also bring funds for the minimum required deposit in form of cash or a check.
Absolutely, we present Mastercard, Visa, Discover and American Express all on a single statement, so you see all your card activity in one place.
We offer personal localized services, competitive rates and the backing of Elavon, the largest payment processor in the United States. Find out more
Call 203.791.7243 or email us at email@example.com to discuss your merchant service payment options.
If you have multiple users on your account, additional users can have access to Bill Pay if they are granted access by the primary user.
No. There is no limit to the amount of bills you can pay using Bill Pay.
From your USB Business Online Banking account, click the “Make a Payment” button. You can make a one-time payment without leaving the page you’re on. Simply enter your payment details, verify the information and you’re done. Business Online Banking also gives you the flexibility to set up repeating and future-dated payments.
After you enroll in USB Business Online Banking, Bill Pay can be accessed using the Money Center app in Business Online Banking. No additional enrollment is required.
No special software is necessary but customers do need to purchase a scanner that connects to their desktop computer.
Remote check deposit is a web based system that allows business customers to deposit checks remotely from their office using a check scanner.
Without visiting a branch, Union Savings Bank’s Remote Check Deposit lets you get your deposits into the bank quickly and efficiently. By scanning them in using a special desktop check scanner, you are able to make your deposits from the convenience of your office, and later than you would at a branch.
Call the USB Treasury Services team at 866.650.0720.
If you need assistance with Business Online Banking, please contact us at 866.487.2226. Additionally, there are help and how-to links in Business Online Banking with more information.
No, USB Business Online Banking is totally free for all Union Savings Bank customers. Other fees associated with your account may apply, however.
On www.unionsavings.com, click the link that says “Enroll in Business Online Banking.” Follow the on-screen prompts to complete signing up. It’s that easy.
No, we do not charge our customers to count the cash in their deposit.
Yes, there are two ways:
– Download the USB Business Mobile App from the Apple App Store or Google Play
– Use USB Remote Check Deposit which allows you to scan checks from a special desktop scanner. Find out more
Yes, our Basic Business checking allows the first 75 transactions free of charge ($.50 per debit/credit applied thereafter) per statement cycle. Find out more about our Business Checking products
Yes. For more information please visit or call us at 866.650.0720.
First, enroll in USB Online Banking. Then download the USB Mobile App from the Apple Store or Google Play, open the app, enter your login information and complete the enrollment process. Then you’re good to go.
On the www.unionsavings.com website, click Forgot User ID/Password and follow the on-screen prompts to recover your information. Or you can call us at 866.719.6654.
The Deliver by Date is the date you select that you would like your payment to be received by is displayed within the calendar widget when scheduling a bill payment. The process time is approximately 5 business days to arrive to the person/vendor you are paying. These checks are sent as if they were from you and funds will be withdrawn from your account when the payee cashes your check.
The Send on Date is date that you select when scheduling your online check payment using Bill Pay in Online Banking and is displayed within the calendar widget when scheduling a bill payment. The Send On date is when Union Savings Bank will check to see if the funds are in your account at approximately 9:00 p.m. EST. The funds to cover this payment must be in your account BEFORE 9:00 p.m. EST. If funds are not available at this time, the payment will fail and an email/alert will be sent. If the funds are available, the payment will be sent.
To reorder checks click here
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