USB Voice ID is a security feature that verifies you by the sound of your voice when you call us, allowing fast and secure access to your accounts.

Similar to a fingerprint, USB Voice ID creates a voiceprint that is unique to you with more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract.

USB Voice ID is a great security measure to help protect you and your accounts against fraud, because unlike PINs, passwords and the answers to security questions, nobody can steal your voice.

When you enroll, your unique and secure voiceprint is created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract. Once your USB Voice ID is created, the next time you call we can use your voice to quickly verify it’s you and reduce the need to answer security questions.

USB Voice ID allows us to just verify you by the sound of your voice, so you don’t have to spend your time answering security questions.

USB Voice ID is a great security measure to help protect you and your accounts against fraud, because unlike PINs, passwords, and the answers to security questions, nobody can steal your voice.

USB Voice ID is a great security measure because it’s unique to you. It’s created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth and vocal tract.

As for your voiceprint, we store it as a mathematical equation that only works for verification with our system, so even if it were stolen it could not be used elsewhere.

Hundreds of voice characteristics are represented in your voiceprint, only a few of which are affected by a cold.  A health condition that severely affects your voice, such as laryngitis, will lead to a failed authentication – in this case we’ll authenticate with other security questions.

USB Voice ID is very reliable, but if you ever have problems, a representative can authenticate you with security questions. If your voiceprint fails to work repeatedly, we can delete your existing voiceprint and let you enroll again.

There may be instances, like too much noise in the background, for us to make a positive verification using USB Voice ID. In that case, our representatives will ask you security questions to protect you and your accounts.

USB Voice ID is a faster security option for speaking with a representative. If you don’t enroll, you’d have to be verified by answering security questions every time you call – even for routine inquiries.

If you find that you don’t enjoy quick, secure account access with USB Voice ID we can always un-enroll your voiceprint and on future calls we’d transfer you to a representative who will have to ask multiple security questions before giving you any account information.

You already trust us to record your calls for quality and training purposes. We treat that data with security and respect, just as we will treat your voiceprint with security and respect. Your USB Voice ID is just a digital representation of your voice that only works with our system; nobody could use it anywhere else, and it’s not a recording that we keep or that could even be played back for anyone to hear.

We are sorry to hear you had an issue. Please give it another try and be sure you are calling from a quiet place and that you have a good connection if you’re using a cell phone.

Yes, if you are an owner or authorized signer of a USB business account, you’ll be eligible to enroll too.