Written by: Dianne Provenzano, VP Head of Treasury Services, Union Savings Bank
Getting paid. It’s one of (if not the) most fundamental parts of any business. And also one of the most critical. To keep your business running smoothly, it’s important to keep financial transactions running smoothly. And this is where merchant services come in. We may not think about it too often, but the fact is your choice of merchant services provider can have a serious impact on your business – often when you least expect it.
The fees you incur for each and every transaction. The time lost when systems go down. System errors or payment reviews that cause funding delays. The voice on the other end of the line when you call customer service. These are all very important matters to consider when determining if you are using the merchant services provider that delivers everything to you that it could be.
In recent years, many have opted for convenient solutions like Square or Stripe for their merchant services. And while they may offer some customizable options they are generally considered “off the shelf” products for taking payments. Transaction fee schedules can actually be more expensive when closely examined, and if the system goes down there is only so much a remote customer service representative can do (if it’s even a real person on the other end of the line).
Fact is, you could be getting so much more from merchant services – while in many cases actually paying less for each transaction. In many cases, a local bank like Union Savings Bank can provide merchant services that are custom-tailored to the unique needs of your business, with options that work best for how you conduct transactions now and into the future. Data from customer transactions can help you better manage your inventory needs, know your customer’s preferences, and offer greater levels of security – to just name a few.
At Union Savings Bank, our merchant services team can even help you set up custom systems that directly communicate with other systems within your business – for example tying transactions directly to the kitchen’s order system at a busy takeout restaurant. Or tying mobile payments directly to warehouse inventory systems.
And because keeping the money flowing is literally the lifeblood of any business, downtime is simply not an option. But on occasion, things do go wrong and this is when having personalized local customer service can make all the difference.
With Union Savings Bank, your customer service representative is local, very familiar with your business and very familiar with the systems and services you use. Which means that if your credit card system goes down, we’ll take personal responsibility to get you up and running again. This can mean showing up at outside of standard business hours to replace a broken machine, troubleshoot your system – doing whatever it takes even if the trouble is with another part of the system. For the rare times we are not available, you can of course get 24/7 call-in support.
By seeing your business in action, we can recommend how to best accept payments to incur the least transaction costs. Our custom, flexible pricing programs can make sure you get the best pricing for the unique way you do business.
Custom solutions. Flexible, competitive pricing. Personalized hands-on customer service. These are the advantages of working with Union Savings Bank for merchant services.
It’s the best way to get all you could be getting – and more – in merchant services for your business. And it’s the kind of service that off the shelf solutions simply cannot provide.
Speak, in English or Spanish, with our Merchant Services team and learn more about our free local personal customer service to help set up your equipment (yes we come to you!) and flexible competitive pricing. We’ll also review your current contract free of charge. Book an appointment today