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Zelle^®

Zelle^®

What is Zelle^®?

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trus...

How do I use Zelle^®?

You can send, request, or receive money with Zelle®. To get started, log into the USB Mobile App and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready ...

How do I get started?

It’s easy — Zelle® is already available within the USB Mobile App! Check our app and follow a few simple steps to enroll with Zelle® today.

What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially ...

How does Zelle^® work?

When you enroll with Zelle® through your USB Mobile App, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay wit...

Is my information secure?

Keeping your money and information safe is a top priority for Union Savings Bank. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Union Savings Bank account safe.

Who can I send money to with Zelle^®?

You can send money to friends, family and others you trust even if they have a different bank or credit union1. Since money is sent directly from your Union Savings Bank account to another person’s bank account within minutes1, it’s importa...

I’m unsure about using Zelle^® to pay someone I don’t know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to...

What types of payments can I make with Zelle^®?

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor1. Since money is sent directly from your Union Savings Bank account to another person’s bank accou...

Can I pay a small business with Zelle^®?

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Union Savings Bank mobile app using just their email addre...

Can I use Zelle^® internationally?

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you...

What if I want to send money to someone whose bank or credit union doesn’t offer Zelle^®?

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your r...

Will the person I send money to be notified?

Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.

Someone sent me money with Zelle^®, how do I receive it?

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Union Savings Bank account, typically within minutes1. If you have not yet enrolled with Zelle®, follow these st...

How long does it take to receive money with Zelle^®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes. If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will ...

Disclaimers

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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