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What are Card Controls in the Union Savings Bank Mobile App?

Card Controls are built-in tools within the USB Mobile App that help you manage, monitor, and protect your Union Savings Bank debit card. You can freeze your card, change your PIN, set spending limits, receive transaction alerts, manage tra...

How do I access Card Controls in the USB Mobile App?

Open the USB Mobile App, tap More at the bottom of the screen, then select Cards to access Card Controls and manage your Union Savings Bank debit card.

Is there a fee to use Card Controls?

No. Card Controls is a free feature available to all Union Savings Bank customers who use the USB Mobile App and have a USB debit card.

What is Spending Analytics and how does it help me?

Spending Analytics helps you better understand how you’re using your Union Savings Bank debit card by organizing your purchases by: Date Category Merchant You can review spending trends, monitor your purchases, and better manage your budg...

Can I view my debit card transaction history in the app?

Yes. You can view recent debit card purchases, search up to 12 months of transaction history, and filter transactions to quickly find specific purchases directly within the USB Mobile App.

Can I set spending limits on my Union Savings Bank debit card?

Yes. Card Controls lets you set customized spending limits to help manage your debit card usage and protect against unauthorized purchases. You can create: Per-transaction spending limits Daily spending limits Monthly spending limits You ...

What types of debit card transactions can I control?

Card Controls lets you enable or disable certain types of debit card transactions, including: ATM withdrawals In-store purchases Contactless payments Online purchases (e-commerce) Mail and telephone purchases Automatic (autopay) transactio...

Can Card Controls increase my debit card spending limit?

No. Card Controls can only add additional restrictions to your debit card. They cannot override or increase any limits established by Union Savings Bank.

Can I view my debit card number in the USB Mobile App?

Yes. Card Details allows you to securely view your: Debit card number Expiration date CVV/CVC security code For your security, your card details are only displayed for a limited time and can be copied when needed.

How do I change my Union Savings Bank debit card PIN?

You can change your debit card PIN directly within Card Controls as long as you know your current PIN. If you’ve forgotten your PIN, please contact Union Savings Bank for assistance.

How do I report a lost or stolen Union Savings Bank debit card?

You can report a lost or stolen debit card directly within the USB Mobile App using Card Controls. Once reported, the card can no longer be used to help protect your account from unauthorized transactions. After reporting your card, you’ll ...

Can I use a digital debit card before my physical card arrives?

Yes. When Union Savings Bank orders you a replacement or new debit card—whether over the phone or at a branch—a digital version of your debit card becomes available in the USB Mobile App. You can immediately add your digital debit card to A...

How do I replace a damaged Union Savings Bank debit card?

If your debit card is damaged, you can request a replacement directly through Card Controls using the Card Reissuance feature. Your replacement card will keep the same card number but receive a new expiration date and security code (CVV). Y...

How do I notify Union Savings Bank that I’m traveling?

You can submit your travel plans directly through Card Controls in the USB Mobile App without calling the bank. Your travel information is automatically shared with Union Savings Bank’s fraud monitoring system to help reduce the chances of ...

What are Location Controls for my debit card?

Location Controls help you decide where your Union Savings Bank debit card can be used, giving you additional protection against unauthorized transactions. Options include: Location Shield – Helps ensure your card is only used near your mob...

How can I block certain merchants or subscriptions on my debit card?

Merchant Controls (My Merchants) lets you manage where your Union Savings Bank debit card can be used. You can: Block certain merchant categories Manage future recurring merchants Identify subscription services connected to your debit card...

How do I temporarily lock or freeze my Union Savings Bank debit card?

If you’ve misplaced your debit card, you can temporarily freeze (lock) it directly within Card Controls. Freezing your card blocks most new transactions while you look for it. If you find your card, simply select Unfreeze to begin using it ...

Can I receive debit card transaction alerts on my phone?

Yes. Card Controls lets you receive real-time notifications for your Union Savings Bank debit card transactions. You can choose to receive alerts for: Every approved transaction Every declined transaction Specific transaction types Purchas...

What happens if a purchase is declined because of my Card Controls settings?

If a debit card transaction is declined because of one of your Card Controls settings, you’ll receive an immediate notification explaining why the purchase was declined. You can use the One-Time Override feature to approve that specific tra...

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