Do I need to update my device to use the USB Mobile App?
Keeping your device’s operating system up to date helps ensure a smooth and secure experience when using the USB Mobile App.
Why Do I Need the Latest Operating System?
Operating system updates help:
- Protect your account with important security fixes
- Guard against new fraud and malware threats
- Support the latest features and protections used by the USB Mobile App
To maintain strong security standards, our app is designed to work best with current operating system versions.
How Do I Check for Operating System Updates?
Before you begin:
- Connect your device to Wi‑Fi
- Make sure it’s plugged in or has enough battery
Apple Devices (iPhone or iPad)
1. Open Settings
2. Tap General
3. Tap Software Update
4. Follow the prompts if an update is available
Android Devices
(Steps may vary by device)
1. Open Settings
2. Tap Software Update or System
3. Tap Check for updates
4. Follow the on‑screen instructions
If your device is already up to date, you’ll see a confirmation message.
What If My Device Can’t Be Updated?
Some older devices are no longer supported by their manufacturers and cannot receive newer operating system updates. When manufacturer support ends:
- Security updates are no longer provided
- New app features and protections may not be supported
- You may experience issues accessing or using the USB Mobile App
These issues are due to device and operating system limitations, not your bank account.
What Are My Options?
If your device can’t be updated:
- You can continue accessing your account through USB Online Banking using an up-to-date internet browser on a supported device, as long as the operating system and browser software are kept current.
- You may consider upgrading to a newer device that supports current operating systems
Need help? Give us a call at 866.872.1866 or chat with our team using the “Live Chat” button on the bottom right of your screen.