Do I need to update my device to use the USB Mobile App?

Keeping your device’s operating system up to date helps ensure a smooth and secure experience when using the USB Mobile App.

Why Do I Need the Latest Operating System?

Operating system updates help:

• Protect your account with important security fixes
• Guard against new fraud and malware threats
• Support the latest features and protections used by the USB Mobile App

To maintain strong security standards, our app is designed to work best with current operating system versions.

How Do I Check for Operating System Updates?

Before you begin:

• Connect your device to Wi‑Fi
• Make sure it’s plugged in or has enough battery

Apple Devices (iPhone or iPad)

1. Open Settings
2. Tap General
3. Tap Software Update
4. Follow the prompts if an update is available

Android Devices
(Steps may vary by device)

1. Open Settings
2. Tap Software Update or System
3. Tap Check for updates
4. Follow the on‑screen instructions

If your device is already up to date, you’ll see a confirmation message.

What If My Device Can’t Be Updated?
Some older devices are no longer supported by their manufacturers and cannot receive newer operating system updates. When manufacturer support ends:

• Security updates are no longer provided
• New app features and protections may not be supported
• You may experience issues accessing or using the USB Mobile App

These issues are due to device and operating system limitations, not your bank account.

What Are My Options?
If your device can’t be updated:

• You can continue accessing your account through USB Online Banking on a computer
• You may consider upgrading to a newer device that supports current operating systems
• Our Customer Service Center can help review available access options: 866.872.1866