Why am I seeing the message ‘Attention: Authentication Required’ when trying to login to the mobile app with Touch ID or Face ID?

Typing your Username and Password may be initially required for new devices, or after an operating system or Union Savings Bank mobile app update. In some cases Touch ID or Face ID may be disabled for your security and temporarily require multiple logins over a period of time with your username and password. If you have any questions, please contact us at 866.872.1866.