How We Protect Your Information

Protecting customer information is a priority at Union Savings Bank. We use layered security controls, ongoing monitoring, and established processes to help safeguard personal and financial information across our systems.

Security threats continue to evolve, and so do our protections. We regularly review and update our controls to address emerging risks.

Our Security Approach

USB uses a combination of technology, processes, and trained personnel to help protect customer information, including:

• Encryption to help protect sensitive information when it is stored and transmitted
• Access controls that limit information access to authorized employees based on job responsibilities
• Monitoring and alerts designed to identify unusual or suspicious activity
• Regular testing and updates to security systems and tools
• Employee training focused on protecting confidential customer information

Monitoring and Response

We monitor our systems for potential security threats and maintain response processes designed to:

• Investigate suspected security events
• Take action to reduce risk and contain issues
• Notify customers and regulators when required by law

Working With Third Parties

When third‑party service providers support our operations, we:

• Evaluate their security practices as part of our vendor oversight process
• Require safeguards appropriate to the sensitivity of the information involved

How Customers Can Help

Security is a shared responsibility. Customers can help protect their information by:

• Keeping usernames, passwords, and one‑time passcodes confidential
• Using strong, unique passwords
• Monitoring account activity and alerts
• Promptly reporting suspicious messages or transactions

Additional tips and tools are available in our Phishing & Spoofing Scams and Customer Fraud Tools sections.

Privacy and Information Use

Information about how Union Savings Bank collects, uses, and shares personal information is available in our Privacy Policy. This page focuses specifically on the security measures used to help protect customer data.

Report a Concern

If you believe your information may be at risk or notice suspicious activity, contact USB immediately by calling 866.872.1866. Learn more about how to report fraud.