Coronavirus Response Page

Message Center Regarding Coronavirus (COVID-19)

We’re here for you.

During these unprecedented times brought on by the Coronavirus, we want to let you know that Union Savings Bank is here for you and meeting this situation head on. Our team members are ready to support you and your financial needs.

Branches and ATMs. At this time, we have temporarily suspended branch lobby access to all branches. You can still bank via our drive-up windows and ATMs. To complete a transaction that cannot be done online or through our mobile app, please call the number listed on each branch location page.

Click here for an update on customer access to our branch offices

USB Business Customers

For the latest information on how to apply for the Paycheck Protection Program click here.

Safety of Customers and Employees is our Priority

USB is actively monitoring all public health guidance regarding the Coronavirus to assure that our customers and employees are safe. Please note the following steps that we have taken:

  • Our branches and office locations are being cleaned thoroughly every day and our cleaning team is also taking extra precautions by sanitizing surfaces and ATM machines
  • All USB team members have been educated on preventative actions they can take, e.g. hand washing, cough and respiratory etiquette, etc.
  • We are limiting the number of face-to-face meetings, choosing conference calls as safer alternatives
  • We are actively communicating with our customers and staff to keep them informed, as the health and well-being of the entire USB family is our top priority during this period

Financial Assistance for Individuals, Families and Businesses

For those facing immediate financial hardships, we are doing the following:

  • Eliminating early withdrawal penalties for CDs, through at least April 30, 2020
  • Waiving overdraft fees any day you are less than $100 overdrawn after all transactions have posted, through at least April 30, 2020
  • Waiving all fees for unavailable funds, through at least April 30, 2020
  • Introducing payment deferral programs for consumer and business loan customers (see FAQ section for details)
  • Providing next business day availability on nearly all deposited items, including on those made through our mobile banking app, remote deposit capture service and at our ATMs
  • Additionally, customers may request increases in debit card purchase limits, ATM withdrawal limits or mobile deposit limits

Please call us at 866.872.1866 to discuss any of these services.

Stay connected to your accounts with USB Online and the USB Mobile App

If you haven’tdone so already, we encourage you to sign up for USB Online and download the USB Mobile Appso you can handle your banking needs from almost anywhere, anytime. You can check balances, transfer funds, deposit checks, make payments and more.

Business Customers can enroll in USB Business Online Banking and download the USB Business Mobile App.

How to Navigate USB Online, USB Mobile App, Bill Pay and more

With USB Digital Banking Tutor, manage your bank account with ease. Learn how to use our digital and mobile banking products so you can better manage your finances wherever you are, anytime you want.

Follow step-by-step digital guides for enrolling in USB Online, discover how easy it is to make a mobile deposit and pay bills online on the USB Mobile App and USB Online.

Other ways to stay connected to your accounts

Branches and ATMs. At this time, we have temporarily suspended branch lobby access to all branches. You can still bank via our drive-up windows and ATMs. To complete a transaction that cannot be done online or through our mobile app, please call the number listed on each branch location page.

Telephone banking. If you cannot connect online or from our mobile app, please call 800.860.6670

Beware of Scams

Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Union Savings Bank will never ask you for your personal information or log in credentials in an email or text message. A government agency or legitimate business will never ask you to provide payment by gift card or virtual currency. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation. Please call our Customer Service Center at 866.872.1866 if you have any questions or concerns about your accounts. Click here to find out more about phishing and spoofing.

If you need additional assistance, let us know.

If you have been negatively impacted by illness or work stoppage due to the Coronavirus and need additional assistance related to your accounts, please call us at 866.872.1866 or contactUSB@unionsavings.com.

Where to go for our latest Coronavirus updates and information

We will continue to communicate with you as new developments occur and will be updating our Coronavirus Response website page as things change.

If you have any questions, please call our Customer Service Center at 866.872.1866

Frequently Asked Questions

Q.Are the USB branches and ATMs open?

A.At this time, we have temporarily suspended branch lobby access to all branches. You can still bank via our drive-up windows and ATMs. To complete a transaction that cannot be done online or through our mobile app, please call the number listed on each branch location page.

Q.Will you be disinfecting locations daily?

A.Our branches and office locations are being cleaned thoroughly every day, and our cleaning team is also taking extra precautions wiping surfaces and ATM machines

Q. If a Union Savings Bank branch is temporarily closed, how can I take care of my banking needs?

A. The USB Mobile App and USB Online help you handle your banking needs from almost anywhere, anytime. You can check balances, transfer funds, deposit checks, make payments and more.

Business customers can access USB Business Mobile App and Business Online Banking or any of our other business banking convenience products.

Q. Where can I learn more about the Coronavirus (COVID-19)?

A.

  • The Centers for Disease Control and Prevention (CDC) and
  • World Health Organization (WHO)
  • Connecticut residents can call 2-1-1
  • Connecticut business owners can call the Department of Economic and Community Development (DECD) hotline at 860.500.2333

Q. How can I gain access to my safe deposit box?

A. To gain access to your safe deposit box, please call the number listed on the branch location page where your box is located

Q. Is Union Savings Bank doing anything to assist loan customers who are financially impacted by COVID-19?

A. Yes! As the Coronavirus (COVID-19) continues to impact the region, we understand our customers could be adversely impacted. While we are not sure how long this will last, we have decided to help by providing a temporary loan modification program.

The USB Temporary Loan Modification Program has two options for qualified current personal and business loan customers:

  • Principal Deferral Program. The principal portion of the monthly loan payment will be deferred for up to six months.  Customer will make monthly payments of interest and escrow (if applicable)
  • Full Payment Deferral Program. Monthly loan payments including escrow (if applicable) will be deferred for a period of up to six months

For our current residential mortgage customers, we are providing these additional loan modifications:

  • Waiving late fees for 90 days, beginning March 31, 2020
  • No new foreclosures for 60 days beginning  March 31, 2020
  • All residential mortgages, which remain in a loan modification program, will not be reported as late but maybe reported as a forbearance

Please call our Customer Service Center so we can help you, 866.872.1866.

Q. What additional assistance is there for small businesses?

A.

  • The Small Business Administration is offering disaster assistance low interest rate loans to small business customers in Connecticut. To find out more visit the SBA site.
  • To provide emergency cash flow relief to small businesses and nonprofits negatively impacted by the coronavirus, the State of Connecticut is working on loan assistance programs. For the latest details, click here.
  • The CARES Act, signed into law by Congress, creates a new program to bridge payroll expenses through June 30, 2020. The Paycheck Protection Program will be administered by the Small Business Administration (SBA) and Union Savings Bank will participate in this program.

    Applications can be submitted beginning April 3, 2020.

    For details on how to apply, click here.

    To learn more about the program, please visit the Treasury Department website.  Additional helpful information can also be found through the U.S. Chamber of Commerce.

Q. How does COVID-19 affect the stability and health of USB?

A. USB is a well-capitalized bank and has ample resources to deal with whatever issues COVID-19 may bring. The actions taken by USB were done to protect our customers and employees from potential exposure to COVID-19. Your accounts continue to be protected by the financial strength of USB, which has endured for over 150 years, and deposits continue to be insured up to FDIC limits.

Click here for a statement from the State of Connecticut Department of Banking.

Q. Did the contribution deadline for a Health Savings Account (HSA) or Individual Retirement Account (IRA) change due to the coronavirus pandemic?
A. Yes, the 2019 contribution deadlines for both HSAs and IRAs have been moved from April 15 to July 15, 2020. Click here for additional information from the IRS.