Why was I directed to call the Customer Service Center after texting 866.872.1866?

For security purposes, some account-related questions will not be answered via text conversation. These questions include, but are not limited to:

  • What is my USB Online Banking or USB Mobile App user name?
  • Can you reset my USB Online Banking password?
  • What are the details of my debit card transactions?

In these cases, you will be directed to call our Customer Service Center for assistance at 866.872.1866.

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