Alerts:

As a Union Savings Bank customer, you should know that we will never ask you to provide personal or financial information, including by phone, e-mail or any other form of correspondence.

VISA® Fraud (August 2009)

Visa has notified Union Savings Bank that a number of fraudulent transactions have occurred in 23 foreign countries. In order to safeguard your Visa Check Card, we are asking you to contact our Client Service Center during normal business hours at 1-866-872-1866 if you are scheduled to travel outside the United States and want to use your Check Card.

For your convenience, listed below are the foreign countries in which fraudulent transactions have occurred:
Brazil, Bulgaria, Canada, Cyprus, France, Germany, India, Israel, Italy, Japan, Korea (democratic People’s Republic of), Luxembourg, Malaysia, Mexico, Philippines, Saint Kitts & Nevis, South Africa, Spain, Sweden, Thailand, Turkey, United Arab Emirates and United Kingdom

Fraudulent Phone Calls (August 2009)

Over the past few weeks Union Savings Bank customers have been receiving phone calls from individuals identifying themselves as Union Savings Bank representatives, asking for information about the customer’s debit/ATM card (card number, PIN number, etc.)    In some cases, the caller claims the card has been suspended. These are not calls originating from Union Savings Bank, and we believe they are fraudulent.

E-Mail Scam (June 2009)

Dear Valued Customer,

Verified by Visa, a program which provides additional security for Visa cardholders making online purchases, confirmed yesterday that it had been targeted by a Phishing E-Mail Scam.

Phishing is a scam where the perpetrator sends out legitimate-looking e-mails that appear to be from a well-known or trusted company in an effort to “phish” or gather personal and/or financial information from you.

Union Savings Bank will never email you to ask personal information.   Always be alert when any company asks you to provide confidential personal information.  Examine the request closely, and look for indicators that an email may be fraudulent in nature:

•    The email does not include a contact phone number
•    The email contains threatening language
•    Email contains typographical or spelling errors
•    Email comes from an email address other than the company referenced

Never give out your personal information if you are the least bit suspicious of the request.  When in doubt, call the company to verify that the information request is legitimate. 

The email below is an example of the type of correspondence that was in circulation yesterday until Visa was made aware of the problem and took action to bring down the bogus website  Fraudulent indicators in this Verified by Visa example include:

•    The email references a service of Visa yet the sender is an email address other than Visa (commonwe.com)
•    There is no contact phone number
•    The email contains threatening language such as “If you do not do so you will not be able to shop online with your visa card”